AR Team Lead

Responsibilities:

• Communicates deadlines to Billing staff.
• Ensure staff complete all assigned tasks in a timely manner and that they have the resources and tools to perform their jobs. Advise management immediately if they do not.
• Assists in areas of needs as assigned by management.
• Coordinates with manager/director to prioritize assignments based on current issues and business needs.
• Promotes teamwork, remaining available to assist staff as needed.
• Lead a team of billing specialist and coach to do AR follow up. Guide team to reduce AR ageing and optimize collections.
• Manage day-to-day activities with the team.
• Manage 1st level escalations.
• Perform quality check on the A/R follow-up or EOB denial analysis work done by the billing team.
• Monitoring and managing workflow and assignments to staff.
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
• Develop processes to improve productivity and quality of the team.
• Mentor billing team. Supervise and train staff or new trainees and encourage good A/R follow up skills and work ethic.
• Work with managers to resolve any personnel problems or conflicts that may arise in the team.
• In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
• Identify trends within the portfolio to aid collections and improve the productivity.

Qualifications

• Strong leadership and mentoring skills
• Able to multi-task multiple responsibilities at one time
• Excellent verbal and written English language communication skills
• Extremely high level of attention to detail
• Punctual and time-sensitive
• Target oriented and AR resolution mind set
• Team player
• Strong analytical background
• Strong knowledge of Health Care Accounts Receivable
• Keen eye for process and quality improvement

Requirements

• Revenue Cycle A/R follow-up (2 years)
• Physician billing experience preferred
• Strong Microsoft Office skills