Patient Services Representative I – Front Desk – Dover, NH

The Patient Services Representative is responsible for patient registration, scheduling and triaging clinical calls for multiple practices and facilities.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Greets patients, registering and scheduling as appropriate.
• Triages and routes clinical calls as appropriate.
• Assists patients with necessary paperwork as needed.
• Maintains work area and lobby in neat and orderly manner.
• Escalates questions/issues to appropriate resources as needed.
• Meets department productivity standards
• Maintains an understanding of billing information to assist providers and medical staff.
• Maintains an understanding of services provided by Practitioner and location.
• Enters referral information as appropriate.
• Files and pulls medical charts as needed.
• Some floating/ travel to other locations as needed.

Education: High school diploma or equivalent

Experience: 0-1-year customer services experience in a call center, healthcare or retail environment.

Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneously. Proficiency in Microsoft Office Applications.

• Regular and reliable attendance.
• Perform other duties as assigned.