Patient Services Representative I – Front Desk – Mason – Float

Patient Services Representative I – Front Desk – Mason – Float

The Patient Services Representative is responsible for patient registration, scheduling and triaging clinical calls for multiple practices and facilities.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Greets patients, registering and scheduling as appropriate.
Triages and routes clinical calls as appropriate.
Assists patients with necessary paperwork as needed.
Maintains work area and lobby in neat and orderly manner.
Escalates questions/issues to appropriate resources as needed.
Meets department productivity standards
Maintains an understanding of billing information to assist providers and medical staff.
Maintains an understanding of services provided by Practitioner and location.
Enters referral information as appropriate.
Files and pulls medical charts as needed.

Education: High school diploma or equivalent

Experience: 0-1-year customer services experience in a call center, healthcare or retail environment.

Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneously. Proficiency in Microsoft Office Applications.

Regular and reliable attendance.
Perform other duties as assigned.