The Patient Services Representative II – Front Desk is responsible for patient registration, scheduling and triaging clinical calls for multiple practices and facilities.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

  • Greets patients, registering and scheduling as appropriate.
  • Triages and routes clinical calls as appropriate.
  • Assists patients with necessary paperwork as needed.
  • Maintains work area and lobby in neat and orderly manner.
  • Escalates questions/issues to appropriate resources as needed.
  • Meets department productivity standards
  • Maintains an understanding of billing information to assist providers and medical staff.
  • Maintains an understanding of services provided by Practitioner and location.
  • Enters referral information as appropriate.
  • Files and pulls medical charts as needed.

Education: High school diploma or equivalent

Experience: 1 year medical front office required. Customer services experience in a call center, healthcare or retail environment considered.

Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneously. Proficiency in Microsoft Office Applications.

  • Regular and reliable attendance.
  • Perform other duties as assigned.