SUMMARY

As a Practice Manager, you will direct, plan, supervise, organize, and control the environment and activities of dermatology facilities within a defined practice. Develop and implement a clinical quality and staffing plan for each center that achieves the quality, service, and financial goals of PhyNet.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversee clinic operations to achieve corporate goals related to service, associate engagement, and patient experience, fostering a culture centered on quality medical care and exceptional customer service while supporting physicians’ needs.
  • Lead the development and implementation of clinical quality goals, metrics, and measurements across the entire practice, ensuring consistency and excellence in clinical processes and benchmarks, and driving improvements in all clinics to better support providers and patients.
  • Direct, supervise, and coordinate clinic functions and activities, including systems management, budgeting, materials management, human resources, data processing, and maintenance.
  • Ensure CLIA-waived labs and the pathology lab comply with inspections and exceed quality metrics and benchmarks.
  • Manage daily operations such as registration, cash collection, charge preparation, and referral/authorizations.
  • Gain a comprehensive understanding of dermatology clinic visits, surgical procedures, the role of referring providers, the interaction between the pathology lab and dermatology offices, and cosmetic procedures to better support provider partners, patients, and PhyNet Dermatology’s financial goals.
  • Participate in developing corporate goals, objectives, and policies.
  • Promote cost-effective, high-quality healthcare services for patients.
  • Ensure high patient and client satisfaction with the clinics.
  • Foster initiative, motivation, and positive morale among center staff.
  • Maintain compliance with government and third-party payer requirements.
  • Uphold standards of quality care.
  • Develop operational plans to ensure medical and logistical viability, fulfilling clinic goals and objectives effectively and efficiently.
  • Develop budgets, including revenue forecasts, workload projections, and requirements for personnel, space, equipment, and support services to ensure financial viability and meet clinic goals.
  • Implement marketing plans, assist with developing corporate strategy, promote clinics and professionals, and assess products/services. Handle public relations and referral relationships.
  • Resolve organizational conflicts while protecting everyone's professional and legal rights.
  • Address issues related to staffing, facility utilization, equipment, and supplies. Analyze and improve systems and procedures to enhance workflow and efficiency. Maintain and compile statistics as needed or requested by senior management.
  • Recommend facility improvements, including construction, renovation, and equipment purchase.
  • Communicate and interpret center and corporate policies, objectives, and operational procedures to employees.
  • Select, train, and orient center personnel. Collaborate with staff to develop and implement performance goals and objectives. Determine merit increases, promotions, and disciplinary actions.
  • Coordinate with other Center Administrators and senior management to develop professional relations and contractual arrangements with third-party payers, clients, and government agencies.
  • Consult with medical staff to ensure compliance with standards and regulations.
  • Represent clinics at public and professional meetings and conferences as required. Participate in center communication and public relations programs.
  • Maintain professional affiliations and pursue professional development to stay current with healthcare administration trends.
  • Maintain strict confidentiality.
  • Perform related tasks as required.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Expertise in financial planning, budget preparation, trend analysis, and financial analysis.
  • Exceptional people skills with the ability to motivate, cooperate, and work effectively with others.
  • Comprehensive knowledge of organizational policies and procedures.
  • Proficient in healthcare administration, including center philosophy, policies, and operating procedures.
  • Strong understanding of fiscal management practices and human resource management techniques.
  • In-depth knowledge of healthcare administration systems.
  • Familiarity with governmental regulations.
  • Proficient in computer systems and applications.
  • Skilled in planning, organizing, and supervising.
  • Demonstrated ability to exercise initiative and judgment.
  • Proven ability to develop and maintain effective relationships with medical and administrative staff, patients, and the public.
  • Strong problem-solving and decision-making abilities.
  • Capable of analyzing and interpreting complex data.
  • Adept at researching and preparing comprehensive reports.
  • Excellent written and verbal communication skills.

EDUCATION

  • Bachelor’s degree in business or healthcare administration required. Master’s degree preferred.

EXPERIENCE

  • Five (5) years as healthcare practice administrator in a medium-large physician group. Dermatology experience preferred.

WORK ENVIRONMENT AND CONDITIONS

Work is performed in an office and field environment. Involves frequent telephone contact with clients, staff, vendors, consultants, and Management. Must be able to work efficiently under high pressure. Position often requires flexibility in working hours. Must be able effectively resolve conflicts as they arise. Travel required: up to 25% of time.

PHYSICAL DEMANDS

Work requires sitting and driving for extended periods. Frequent standing and walking for prolonged periods, as well as some bending and stooping. Occasional lifting up to 25 pounds. Requires moderate typing skills and sufficient manual dexterity to operate a keyboard, calculator, telephone, copier, and other office equipment, as necessary. Normal or corrected vision to acceptable levels for common office work. Hearing must be in the acceptable range for telephone contacts. It is necessary to view and type on computer screens for variable periods of time. NOTE: This job description may not include all of the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.